New technology allows travel agency clients to book and still enjoy full service back up


Travelshoppe in Nairobi reportedly is the first travel agent in Kenya, if not East Africa, to offer their clients online flight booking facilities with full agency support and back up. Through the new technology clients can compare flights and prices for their destination through the company’s new web based portal which gives clients a variety of airline options to choose from for a particular destination. The system then filters out the cheapest flight for the preferred date and departure time. The available online payment option is secured by the latest technology too, giving clients the preferred option how to make payment, be it credit or debitcard, money transfer or the increasingly more popular M-pesa mobile money transfer from the phone.

The new facility will allow clients of Travelshoppe to book at a time convenient to them, on line, and though the regular booking fee will apply it will also guarantee them the full service of the travel agency’s resources and back up, as if they had come to the shop in person, or called in by phone.

Travelling made easier as organizing and booking a trip can now be done by a few clicks once the agency’s website has been accessed. Clearly the way forward for travel agencies to stay relevant and serve their clients by embracing technology with ‘real service’ as a valued add on.


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