Kenya Airways updates travelers following the JKIA fire

It is immensely valuable to hear factual information from airlines, in this case from Kenya Airways’ CEO Dr. Titus Naikuni, aimed to eliminate the flood of rumours and speculation which has washed over the social media timelines:

Temporary Suspension of Kenya Airways’ Flights

August 7, 2013 at 1:41pm

PRESS STATEMENT

4th Update of Temporary Suspension of Kenya Airways’ Flights

Kenya Airways wishes to again advise and assure the public, its customers and stakeholders that following the fire incident at the Jomo Kenyatta International Airport (JKIA) Nairobi, all Kenya Airways passengers and staff are safe and sound.

Kenya Airways management is working closely with The Kenya Airports Authority management and senior government authorities to see how we can resume some operations at the earliest convenience.

Please note that no flights are expected to arrive or depart from JKIA until further notice. All other flights that were expected into JKIA have been diverted to Moi International Airport- Mombasa.

We further wish to share the following flight information as indicated below :-

Flights diverted from Nairobi to Mombasa:-

Diverted flights Origin Airport of Diversion Number of customers onboard

KQ311 Dubai MOMBASA 220

KQ117 Amsterdam MOMBASA 312

KQ331 Jeddah MOMBASA 110

KQ203 Bombay MOMBASA 229

KQ863 HKG/DXB MOMBASA 209

Flights that have safely landed at JKIA and passengers cleared from the airport premises:-

Flight Number Origin Number of customers

KQ765 JOBURG 100

KQ466 BJM/KIGALI 39

KQ221 DELHI 67

KQ101 LONDON 312

KQ625 MOMBASA 83

KQ887 BANGKOK 205

KQ732 LUSAKA/LILONGWE 48

KQ417 ENTEBBE 71

All our transiting guests are being taken care of and have been checked into hotels in Nairobi.

Any customers who require a change of reservation or an update on their connecting flights are kindly advised to contact the Kenya Airways contact centre or visit any of our Kenya Airways sales offices worldwide.

Our guests in Mombasa have been given the option of coming to Nairobi by road. About two hundred of the guests are already on the road to Nairobi.

We will in due course advice on Eldoret and Kisumu as we get more clarity from the ground.

Further updates on the situation will be provided in another two hours. Please bear with us as we provide regular guidance on the situation.

For more information please contact the Kenya Airways contact centre on;

Tel: +254 711024747, +254 734104747 or +254 020 6424747

Twitter handle: – @KenyaAirways

Facebook:-KenyaAirways

Sincerely,

Dr Titus Naikuni

Group Managing Director and CEO

Kenya Airways

August 7, 2013

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