ServiceMag Rwanda announces 2013 award winners for best services


(Posted 31st January 2014)

The Kigali Serena Hotel ballroom was the venue last night for the award ceremony of Rwanda’s leading magazine, the ServiceMag and publisher Miss Sandra Idossou was at hand to welcome the over 200 invited guests, which included the who is who from across Rwanda’s civic and business community.

The unique annual survey was designed by the ServiceMag and independent UK firm SPA Future Thinking and aimed to establish which businesses were providing the highest level of customer care, according to their users. Findings revealed that popularity does not always equal quality, meaning the most frequented businesses do not necessarily have the most satisfied clients.

Winners in 15 service categories were announced, and while by and large given enthusiastic applause for their achievements last year, others caused some heads to shake and wonder how the winners went about to run their ‘campaign’. The notable absence of RwandAir will no doubt trigger some soul-searching there as will other businesses too go back to the drawing board and map out a campaign for the next round of these awards to actively solicit votes as some of the winners apparently did for 2013.

That notwithstanding, here are the winners of last night’s event:

Airlines – KLM

Bus Companies – Horizon Express

Banks – Access Bank SA

Insurance Companies – CORAR

Healthcare – Polyclinique du Plateau

Hotels – Hotel Mille Collines

Restaurants – Sakae

Coffee Shops – RZ Manna

Internet Providers – Tigo

Telephone Providers – Tigo

Supermarkets – Nakumatt

Government Agencies – Rwanda Directorate General of Immigration and Emigration

Petrol Stations – Engen

District Offices – Kicukiro

Media – Isango Star


Graph indicates the sectors of service that excel at providing customer care to their clients, from most satisfactory to least satisfactory. According to the voters, supermarkets, airlines and banks rank the highest, whereas the public sector ranks lowest in terms of satisfaction.

%d bloggers like this: