FLYDUBAI LETS DOWN KIGALI PASSENGERS
(Posted 09th November 2014)
In what can only be termed a bad start for their flights twice a week to Kigali, which run as an extension of the daily flights to Entebbe, has flydubai according to tweets seen already started the shenanigans passengers dread the most. A flight got cancelled, with no notice, and passengers waiting at the airport were told that it was ‘rescheduled’ for a day later – the word rescheduled of course only a thinly masked attempt to make it look as normal as cancelled flights are never rescheduled but passengers rebooked on another flight – before this morning at 6 am passengers were informed / texted that there was now another delay with departure due for 4 pm.
Only a few weeks ago did the airline launch six destinations in East Africa, commencing daily flights to Entebbe with three of these flights routing on to Bujumbura and two on to Kigali, while in neighbouring Tanzania three new destinations were launched, Dar es Salaam, Kilimanjaro and Zanzibar.
@flydubai But worst really that if you switch airline you only get a damn voucher, no proper refund. Lowcost need better regulation
Questions were obviously raised swiftly with this correspondent on the punctuality record of the airline and their methods and procedures, if not outright tactics, how they deal with passengers in such a case. Also under scrutiny is the fact that the airline representative allegedly ignored calls, perhaps thinking that pulling a blind will spare him and his employers some added drama, a hope clearly not fulfilled when the matter went into the public domain.
Perhaps it is time to have the East African regulators take a leaf from the European regulators and impose certain minimum standards on the low cost carriers. That is hopefully happening before passengers take their grievance against the respective airlines letting them down to court and name the regulators as co-respondents for failing their public duty to ensure that passenger rights are upheld or else the guilty airlines fined accordingly and made to compensate affected travelers.
It is all nice to offer low fares but if the standards and ethics are then correspondingly low, THAT is not acceptable. Perhaps the price to pay for the frantic rollout pace into Eastern Africa, who knows.