NEW AVIATION SETUP FOR BETTER SERVICES IN ETHIOPIA
(Posted 23rd July 2017)
The Ethiopian Airlines Group, the largest aviation group in Africa, announced that the Ethiopian Government has established a new Aviation Holding Group with various diversified aviation strategic business units like: Ethiopian Airports Enterprises, Passenger Airline, Cargo Airline and Logistics Company, Ethiopian Aviation Academy, Ethiopian Inflight Catering Services, Ethiopian MRO Services, Ethiopian Hotel and Tourism Services among others. Accordingly, the Ethiopian Airports Enterprise has joined the new Aviation Group to leverage the strong synergies that naturally exist among the group member companies.
The new group structure will allow all the fully owned companies to pursue shared long term vision and common planning platform while they provide high quality global standard services to their mutual customers. The Ethiopian Airports Company will maintain its internal autonomy, its own brand, and its functions playing an important and central role to integrate the services of all stakeholders such as airlines, immigration services, customs, security services, ground handlers and others to ensure that all provide global standard airport services to the people who matter most, the passengers. Passenger satisfaction will now be the most important focus of all service providers and global standard key performance indicators will be given to all stakeholders which will measure the standards. The ultimate aim is to upgrade the customer experience at the airport to meet global standards and thereby making Bole International Airport in Addis Ababa the best connecting hub in Africa.
The Ethiopian Airlines Group CEO, Tewolde GebreMariam, said: ‘We are all delighted that the Ethiopian Government took an important decision in paving the way for the formation of the Ethiopian Aviation Group as a holding company in line with international best practices which will enable to transform all airports in Ethiopia to upgrade their services to global standards by leveraging the synergy with the successful business model and strategy of Ethiopian Airlines which is now the best airline group in Africa. Passengers’ overall experience is a combined effect of the services rendered both on-board their flight and the provisions at the airports they pass through. Hence, availability of a seamless customer focused service defines the rule of the game in today’s hyper competitive airline industry. The new formation will create common direction and strong synergy to improve services by eliminating waste and redundant activities‘.
Mr. Tewodros Dawit, the CEO of the Ethiopian Airports Enterprise then added: ‘The group formation is a step forward to improve the competitiveness of the Ethiopian Airlines hub by taking advantage of the proven record of fast and sustainable growth strategy. The new structure will help the Ethiopian Airport Enterprise to formulate integrated strategy to provide global standard services to all users allowing Ethiopia to continue its aviation leadership in Africa‘.
Ethiopian Airlines is presently implementing its fifteen years strategic growth plan, called Vision 2025. Being among Africa’s fastest growing and certainly the most profitable airline will the new setup help with the required infrastructure, fleet, systems and human capital that is expected to complement its long-term strategic plan. Ethiopian is currently playing an important role in the nation’s economic development endeavours, export and import activities and foreign exchange earnings.