#SerenaHotels – News Updates from across the group’s operations

Serena Hotels September Newsletter

SERENA HOTELS NEWSLETTER

September 2019

ALMOST SET FOR NEW HORIZONS

We know you’ve heard it through the grapevine that we have been keeping some great news under wraps and we cannot hide it any longer. In line with our medium and long-term growth strategy. We are pleased to announce the expected launch of our new property in the Democratic Republic of Congo- Goma Serena Hotel later on in the year. This new Serena establishment is set to change the hospitality experience in Goma.
We are already taking your booking enquiries for early 2020. Contact the Goma Serena Reservations team on Email: Goma or Tel: +243 999 399330 / +243 828 903381
COMING SOON: VILLA MAR
Subscribe to our monthly newsletter for upcoming updates on the exciting Villa Mar.
A VOYAGE OF ART DISCOVERY
For most travelers, picking the next destination to traverse is determined by several factors where the rich history, architecture and culture top the list. A deeper appreciation and understanding of these aspects can easily turn a novice traveler into an art enthusiast and no better way than to start this unique experience from the comfort of their sojourns. Each Serena Hotels property is designed to celebrate and reflect its locale’s artistic idioms and cultural expressions. To enhance the guest experience and to celebrate the intricate art in our properties; we’ve curated an Architectural and Cultural Tour. You can now get a taste of this experience at Kampala Serena Hotel, Nairobi Serena Hotel and Serena Beach Resort & Spa – at no extra cost to the guest.
Reserve your slot for a tour with the concierge when you next stay with us.
LEADING THE TRAIL IN SUSTAINABLE TOURISM PRACTICES
The rise of eco-travelers has had an unprecedented shift in the tourism industry. More travelers are conscious of the carbon footprint left as a result of their travels and look at a variety of efforts that primarily fall under the 3R’s: Reduce, Reuse and Recycle to determine their hotel of choice. Serena Hotels functions within the fundamental tenets of sustainability that focuses on innovative programs that respond to the needs of the environment, economy and communities in which it operates which are aligned to achieve the Sustainable Development Goals. Recently, Serena Hotels Kenya properties underwent a series of reassessments where Lake Elmenteita Serena Camp retained its Gold Eco-Rating Certification for 4 consecutive years following biennial reviews, while Amboseli Serena Camp and Kilaguni Serena Safari Lodge have been upgraded from Silver to Gold Eco-Rating. Gold eco-rating represents the highest level of certification that can be attained by a business as a result of outstanding compliance to adhere to the ecotourism principles. The Ecotourism Kenya Certification program is recognized by the Global Sustainable Tourism Council and is at the same level with other international standards across the globe.
Visit our website to make your reservation to all our Eco-rated properties.
BECAUSE WE VALUE YOUR FEEDBACK
Can you believe our new website is almost two years? We couldn’t be more grateful for your support in seeing us morph into a more digitally inclusive and functional website that caters to your needs. This has motivated us to continue to make it better. Since your feedback is valuable to us, we have now created a new ‘Travel Agents’ dedicated page. This page includes features such as availability charts, special experience tariffs, Serena signature experiences, fact sheets, blog of the month, Global Distribution Systems (GDS) codes, contact information form amongst others. Further enhancements will be included in due course as we continue to ensure that we provide you with the best partner experience.
We would love to hear from you. Tell us what you think…https://www.serenahotels.com/en/travel-agents.html

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