BEST WESTERN HOTEL KANTSTRASSE BERLIN AMONG THOSE TRYING TO MAKE MONEY OFF THE ITB CANCELLATION
(Posted 04th March 2020)
Today was the day the world’s largest tourism trade show, ITB Berlin, was due to open and then run for 5 days.
Admittedly did Messe Berlin string the 10.000 exhibitors and the 160.000 trade visitors along to the very last moment, until last Friday evening they announced that – being unable to meet the stringent safety measures imposed by German Federal Health Authorities – they had to call off the fair.
This, needless to say rocked many boats and left many of the 160.000 and 10.000 financially stranded, having paid stand fees, participation fees to their tourism boards and incurred other expenses in conjunction with a journey they would now never take.
Hotels like the global Marriott Group made it immediately clear that they would waive all cancellation charges in connection with #COVID19, as did some others too, but some of the Berlin hotels are now reportedly trying to make a buck off this misery at the expense of those already suffering from the ITB cancellation.
Standing out is the Best Western Kantstrasse Berlin and one Stefan Weis, Front Office Manager, who – believe it or not – insists that cancellation charges will be applied.
Weis wrote to a regular ATCNews reader:
Thank you for your request.
We have to inform you that a free cancellation is not possible.
In case of cancellation / no-show, we will charge the contracted cancellation fee.
We ask for your understanding
Front Office Manager
He is clearly unaware that his uncompromising stand will make its way around the world, and that he, the Best Western hotel he is working for and Best Western as a hotel group will take some serious flak over this, perhaps to the point of not just being named and shamed but being mobbed and trolled on social media platforms – not that ATCNews supports such measures.
If this exposure of Best Western’s business practices will yield a result, remains to be seen, but given the very large number of complaints received by ATCNews, are readers invited to share their own experiences so that other hotels, equally trying to make a few bucks off the aftermath of the ITB cancellation, can be equally exposed and challenged.
Meanwhile, shame on Mr. Stefan Weis and his bosses, for failing to read the mood of the world and for trying to profiteer from the misery #COVID19 and the ITB 2020 cancellation have caused already.