#QatarAirways puts passengers first in change of booking policy

QATAR AIRWAYS OFFERS FREE CHANGE OF TRAVEL DATE OR TRAVEL VOUCHER

(Posted 06th March 2020)

Breaking new ground again is Qatar Airways, which in a rather unprecedented move just now confirmed that booking changes for travel – initially up to 30th of June – will be made free of charge.
Alternatively can passengers opt for a travel voucher which will be valid for one year.

It is hoped that other global and regional airlines are immediately following suit to give relief to passengers who are now caught between a rock and a hard place about their travel plans, given the global #COVID19 pandemic which has reached nearly 100 countries as of today.

Said the airline in a statement released a few moments ago:

Qatar Airways has launched a new commercial policy to provide customers with maximum flexibility to suit their travel plans. Passengers that have booked or will book flights for travel up to 30 June 2020 will be offered the flexibility to change their travel plans free of charge by altering the dates of their booking or exchanging their ticket for a travel voucher valid for one year. Both changes apply up to three days prior to departure.*

This commercial policy is designed to provide Qatar Airways’ passengers with confidence and peace of mind when booking flights in light of COVID-19 (Coronavirus) and its impact on global travel.

Qatar Airways Group Chief Executive, Mr. Akbar Al Bakar, said: “The safety, security and good health of our passengers and employees is our highest priority. Although we maintain the very highest standards of hygiene across all parts of the business, we recognise that some passengers may wish to alter their existing travel plans. We hope this new policy, alongside our robust hygiene practices and safety record, will allow our passengers to travel with confidence.”

As an airline, Qatar Airways maintains the highest possible hygiene standards, which include the regular disinfection of aircraft, the use of cleaning products recommended by the International Air Transport Association (IATA) and the World Health Organization (WHO), and robust staff training.

In addition, Qatar Airways’ aircraft feature the most advanced air filtration systems, equipped with industrial-size HEPA filters that remove 99.97% of viral and bacterial contaminants from re-circulated air, providing the most effective protection against infection. All the airline’s onboard linen and blankets are washed, dried and pressed at microbial lethal temperatures, while its headsets are removed of ear foams and rigorously sanitized after each flight. These items are then sealed into individual packaging by staff wearing hygienic disposable gloves.

Qatar Aircraft Catering Company (QACC) was the first organisation in the world last year to achieve ISO22000:2018 certification from Bureau Veritas with UKAS accreditation, confirming its Food Safety Management System meets the highest standards. All meal service utensils and cutlery are washed with detergents and rinsed with demineralized fresh water at temperatures that kill pathogenic bacteria. All sanitized equipment is handled by staff wearing hygienic disposable gloves, while cutlery is individually re-packed.

A multiple award-winning airline, Qatar Airways was named ‘World’s Best Airline’ by the 2019 World Airline Awards, managed by Skytrax. It was also named ‘Best Airline in the Middle East’, ‘World’s Best Business Class’, and ‘Best Business Class Seat’, in recognition of its ground-breaking Business Class experience, Qsuite. It is the only airline to have been awarded the coveted ‘Skytrax Airline of the Year’ title, which is recognised as the pinnacle of excellence in the airline industry, five times.

Qatar Airways currently operates a modern fleet of more than 250 aircraft via its hub, Hamad International Airport (HIA), to more than 170 destinations worldwide. The world’s fastest-growing airline added several exciting new destinations to its growing network last year, including Rabat, Morocco; Izmir, Turkey; Malta; Davao, Philippines; Lisbon, Portugal; Mogadishu, Somalia; Langkawi, Malaysia and Gaborone, Botswana. The airline will add Luanda, Angola; Osaka, Japan; Dubrovnik, Croatia; Trabzon, Turkey; Santorini, Greece; Nur-Sultan, Kazakhstan; Almaty, Kazakhstan; Cebu, Philippines, and Accra, Ghana to its extensive route network in 2020.

*Terms & Conditions:

  • Valid for any of Qatar Airways’ published fares only purchased either directly from QR or through Travel Agents.
  • Change Fees – will be waived if reservations are changed at least 3 days before departure. Fare difference may apply.
  • Travel Voucher – Reissue unutilized value for a voucher “To be used for future travel”. This voucher will be valid for one year from its issuance date. Refund penalty shall be waived if cancellations are done at least 3 days before departure

Your comments are welcome and will receive a response in due course.

This site uses Akismet to reduce spam. Learn how your comment data is processed.