#BrusselsAirlines further expands cancellation, rebooking and refund policy


(Posted 23rd March 2020)

  • Passengers have time until 31 August 2020 to decide on their new travel date and/or destination
  • Discount of 50 euros for every rebooking
  • Customers do not have to contact customer service before the original flight date, rebooking also possible afterwards
  • Rebooking option with discount can be done via customer service or travel agencies

In view of the exceptional circumstances caused by the spread of the coronavirus, Lufthansa Group Airlines Lufthansa, SWISS, Austrian Airlines, Brussels Airlines and Air Dolomiti are meeting their customers’ needs even more closely.

As already announced on 13th of March, customers who have tickets for cancelled and existing Brussels Airlines flights can keep these tickets without having to commit to a new flight date straight away. Existing bookings will initially be cancelled, but the ticket and ticket value will remain unchanged and can be extended to a new departure date up to and including 31st of December 2020. Customers can also rebook to another destination.

Previously, customers were asked to notify the airlines of their desired rebooking date by June 01st, however this period has been extended by twelve weeks until 31st of August 2020. With this policy extension, Brussels Airlines is responding to the wish of many customers to help make their travel plans more flexible under the exceptional circumstances caused by the spread of the coronavirus.

Of course rebooking fees will still not be charged, regardless of which fare was booked. Should the rebooked fare be more expensive due to a change of destination (e.g. rebooking from short-haul to long-haul), change of class of travel or similar, an additional payment may be necessary, but Brussels Airlines offers its customers a discount of 50 euros on every rebooking.

This policy applies to tickets booked up to 31st of March 2020 included and with a confirmed travel date until 31st of December 2020 included.

Currently the Brussels Airlines Service Centers are experiencing an extraordinary high number of customer requests. Brussels Airlines is constantly working on increasing the capacity, to cope with the demand. However, there are currently long waiting times, which means that unfortunately processing customer requests can be delayed. It is important to note that customers do not need to contact the Brussels Airlines Customer Service before the original flight date. Rebooking is also possible after the planned flight date has passed. Rebookings can be made via Customer Service Centers or travel agencies.

Brussels Airlines past Thursday operated the last flight from Brussels via Kigali to Entebbe and back, ahead of the time when Uganda closed their international airport to passenger flights.

Once services resume will ATCNews report this immediately.


  1. I’m a Canadian Brussels Airlines promised a full refund 26 Mar. still nothing. Is there an EU agency who can step in?

    1. I am not sure about EU intervention in this matter but the airline has expressed intent to refund unused tickets if no rebooking can be effected. Intercontinental flights out of Brussels are presently still not permitted and operations have only started with flights into the Schengen area of Europe, not beyond. Keep monitoring the airline’s website for updates when flights beyond the Schengen area restart and when the airline gives timelines for refunds.
      This is a global situation and I know of very few airlines which have actually started to pay refunds at this stage.

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