Emirates and FlyDubai reactivate their partnership


(Posted 31st August 2020)

Emirates Fly Dubai Aug20

Emirates and flydubai earlier today announced that customers of both airlines can once again access a wider range of travel options around the world, connecting seamlessly and safely through Dubai.

Following the progressive resumption of passenger flights to global destinations, the two Dubai-based airlines have revived their successful and strategic partnership to offer customers increased connectivity, convenience and travel flexibility. Emirates customers can now travel on codeshare flights to over 30 destinations on flydubai, while flydubai customers have over 70 destinations they can travel to on Emirates. Some of the favourite flydubai destinations for Emirates passengers include: Belgrade, Bucharest, Kyiv, Sofia and Zanzibar.

Commenting on the renewal of the partnership, Adnan Kazim, Emirates’ Chief Commercial Officer said: “We are delighted to announce that our customers can once again take advantage of the complementary strengths of Emirates and flydubai to access an enhanced network of cities on a single ticket and integrated loyalty programme, enjoy a safe, smooth and stress-free transfer experience through Dubai and have their baggage checked through to their final destination. The partnership has crossed a number of successful milestones since its inception in 2017 and over the coming months, Emirates and flydubai will be working together to re-open even more of the world for our customers.’

Hamad Obaidalla, Chief Commercial Officer at flydubai said: “We are confident that the demand for travel will continue to increase as more countries gradually start to lift restrictions on international travel. flydubai has restarted operations to 32 points around the network since June and we expect the number to steadily grow over the next few months. Dubai has put strong health and safety protocols in place which has encouraged well informed passengers to travel, whether for business, leisure or to reunite with their loved ones. We remain agile in our approach to maximise the utilisation of our fleet by supporting government efforts to operate repatriation flights and increasing cargo-only operations. Our partnership with Emirates will continue to facilitate a more seamless flow of passengers and cargo across our combined networks in the recovery phase.’

Emirates and flydubai will offer travel experiences reflecting their individual brands while keeping the health and safety of customers and employees on the ground and in air as their top priority. The two airlines have each implemented extensive safety measures to combat COVID-19 at every step of the customer’s journey including enhanced sanitisation of all touchpoints and advanced HEPA filters fitted in aircraft cabins to eliminate dust, allergens and germs from the cabin air.

Customers transiting through Dubai go through thermal screening at the airport. Transfer desks at Dubai airport have been fitted with protective anti-microbial screens and airport staff dressed in personal protective equipment (PPE) are available to provide additional assistance. Several of flydubai’s flights to destinations in Africa, Central Asia and Europe operate from Terminal 3 of Dubai International Airport, facilitating seamless connections to passengers travelling on Emirates’ flights to and from Dubai.

COVID-19 PCR tests are mandatory for all inbound and transit customers to Dubai further assuring a safe transfer experience through the airport for customers of Emirates and flydubai.

Customers boarding Emirates flights will also be provided with a complimentary hygiene kit containing masks, gloves, hand sanitiser and anti-bacterial wipes.

For more information on safety measures, visit

Emirates: www.emirates.com/yoursafety

flydubai: www.flydubai.com/en/plan/covid-19

Customers booking with Emirates can also travel with confidence as the airline has committed to cover COVID-19 related medical expenses, free of cost, should they be diagnosed with COVID-19 during their travel while they are away from home. This also includes travel on any codeshare flights with flydubai on an Emirates ticket. For more details: www.emirates.com/COVID19assistance

The partnership between Emirates and flydubai first came into effect in October 2017 and received a tremendous positive response from customers who were able to benefit from the increased connectivity and greater choice along with a smooth transfer experience in Dubai. Over 5 million passengers took advantage of the un-matched city-pair connections offered during the first two years of the partnership.

In August 2018, flydubai adopted Emirates Skywards as its loyalty programme, allowing customers to earn more Skywards Miles and Tier Miles, reach their rewards faster and enjoy more privileges as they move through membership tiers.

Both airlines used to fly to Entebbe in Uganda, giving passengers a choice of preferred carrier, but due to the continued lockdown of land borders and the international airport there is no scheduled passenger service available into and out of Uganda at this time.

The country’s tourism, hospitality and aviation industry’s demands for an opening of the airport have been ignored by the Ugandan government up to today, which seems to have a different agenda in mind. Subsequently, in the absence of international tourist and business visitors, is the travel and hotel industry taking a financial beating like few other places in the world, and while a major contributor – pre pandemic – to the job market, foreign exchange earnings as well as foreign and local investment has no financial aid come forth from a government, which is increasingly seen as detached from reality and shows no signs of supporting what used to be a key sector of the local economy.

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