#SerenaHotels News Updates


For the last 40 years, Serena Hotels has been known as a heritage brand pioneering exceptional hospitality experiences across East Africa. And if you think we are full of surprises, well…here’s another rabbit out of our hat. This month sees the opening of our new city jewel in DRC, Goma, Goma Serena Hotel. This quaint only 5-star hotel in Goma completes the Serena Hotels “City Hotels and Safari Circuit” in the Eastern Africa region. The 109 room hotel is strategically located with ease of access to main historical and tourist’s attractions sites such as Africa’s 8th largest fresh water lake, Lake Kivu, Virunga National Park, Kahuzi-Biega National Park and the active volcanic Mt. Nyiragongo. Some of the experiences travellers can look forward to include trekking endangered mountain gorillas at Virunga National Park, scaling the active Mt. Nyirangongo, going on a boat cruise on the beautiful Lake Kivu among other thrilling experiences that await. The beauty of this unexplored destination cannot be put into words, but what will blow you away further are the unparalleled experiences no other destination in the world offers. We can’t wait for you to discover it with us.

Read more about this exciting news on
The Serena Experience Blog

We are already taking your booking enquiries. For more details, contact the
Goma Serena Reservations team on
Email: Goma or Tel: +243 999 399330 / +243 828 903381


With the current unprecedented times, most of us have had enough of being indoors for far too long caving in to cabin fever. Luckily, travel restrictions have eased and strict health and safety protocols put in place both in Kenya and the wider East Africa making this the opportune time to take a break from our daily mundane routines. A staycation at our newly-fully-refurbished Nairobi Serena Hotel may just be what you need. Experience the best of Nairobi city skyline views from the comfort of your room, treat yourself to a revitalizing spa treatment, indulge your taste buds to our delectable cuisine or even go on a mini-safari at Nairobi National Park to enjoy a combination of suburbia and wild. A 2 days’ break may just be the trick to giving you the much-needed R&R. The staycation offer is available even in our other city hotels in Uganda, Tanzania, Rwanda, DRC and Mozambique.

Visit our website to make your reservation here

The ban of plastics within Kenya’s national parks, beaches and conservation areas took effect on 5th June 2020. Visitors are no longer allowed to carry plastic water bottles, cups, disposable plates, cutlery, or straws into protected areas. As a brand committed to sustainable business operations, we couldn’t be more enthralled as this ban helps in our efforts to improve the lives of people, communities as well as protect the environment for future generations. Sustainability is not only our ethos but also inherent in our day-to-day operations. Serena Hotels has spearheaded conscious efforts to reduce single-use plastics at all the 24 properties in Africa which we have implemented in a phased manner since 2016. We have since ceased the use of plastic water bottles in all our Kenyan camps and lodges to comply with this ban as well as provide guests with an eco-friendlier environment for their stay setting the necessary momentum to exemplify nature.
Read more about our sustainability efforts here.

Serena Hotels is evolving with the current times, and with this comes new services being offered to the public. Dar es Salaam Serena Hotel is now offering you 5-star laundry services between 10:00am -6:00pm on weekdays and 10:00-3:30 pm on weekends.


Family vacations are undoubtedly the most precious time for families to bond and create lasting memories. Depending on each family’s needs there are a variety of ways of making this family affair count. We are making it easier for you by offering exciting experiences that adults and children alike can enjoy. How about a mini-safari vacation? Time to head over to Sweetwaters Serena Camp. Even better, The Ol Pejeta Conservancy is offering a 50% discount to all visitors between now and mid-December. This is an opportunity for families to enjoy experiences such as night game drives, camel rides, feeding Baraka the blind rhino, visiting the endangered chimps at the Chimpanzee sanctuary among other fun-filled experiences. Alternatively, if you opt for a more pristine vacation, Lake Elmenteita Serena Camp located inside Soysambu Conservancy is ready to host you. Discover the numerous bird species that call this destination home through our bird watching experience. Sight the migrational flamingos and pelicans that create a beautiful flock-like scenery against the backdrop of Lake Elmenteita. Try your skill of brushing a subject into perspective through water-color painting. And if you are in Tanzania, this is the best time to consider visiting the popular World Heritage Site, Ngorongoro Crater & stay at Ngorongoro Serena Safari Lodge known for its unique location on the crater rim. Lake Manyara Serena Lodge is also an option for families looking for an unparalleled safari experience. You might be lucky to sight the phenomenon of tree climbing lions at this destination. All these destinations are children friendly allowing children from 6 years and above to stay at 50% adult rate whereas facilitating aspects such inter-connecting rooms, children’s menu, early meal times and child minding services for children below 6 years. And in these unprecedented times, we are also offering a special room with fast internet service for the young ones to take on their e-learning classes. We look forward to helping you create lasting family memories through your family vacation.
Read more on our
The Serena Experience Blog
Visit oursafaris page for this and more exciting vacation experiences.

Your comments are welcome and will receive a response in due course.

This site uses Akismet to reduce spam. Learn how your comment data is processed.