#Elewana provides updates to clients and the general public

ELEWANA COLLECTION UPDATES

(Posted 05th October 2020)

The Elewana Collection Updates
Elewana Collection status update on Camps, Lodges & Hotels

Our Properties in Kenya:

We are pleased to share the news that we have reopened Elewana Lewa Safari Camp as of 01 October 2020, allowing travellers to experience the incredibly unique ecosystem of the Lewa Wildlife Conservancy.

Elewana Lewa Safari Camp is an integral part of the prolific Lewa Wildlife Conservancy, an immensely successful wildlife conservation area within the Laikipia Plateau. Wildlife viewing in this region is spectacular and Lewa is proud to be recognised for developing a world-renowned successful rhino conservation habitat. The area is also home to lion, leopard, jackal and the world’s largest concentration of the Grevy’s zebra.

Elewana Kifaru House, which has been open for the last couple of months, will remain open and available for exclusive buyouts only. As travellers’ desire for private accommodation and more personal space grows, we are happy to now offer guests full buyouts at select properties in Kenya.

For the remainder of 2020 and well into 2021, Elewana Sand River (including what we affectionately call Elewana Little Sand River) and Elewana AfroChic Diani Beach will remain open, including the option to reserve them in their entirety, whether the reservation be for a couple, family booking or group of friends traveling together. To find out more about pricing for full buyouts, please contact our reservations team.

Elewana Tortilis Camp remains open for those wanting to explore Amboseli and enjoy the expanse of this incredible landscape, renowned for its majestic backdrop of Mount Kilimanjaro and famous for its large aggregations of elephants.

Our Properties in Tanzania:

Elewana The Manor at Ngorongoro will close as of 01 October, 2020 and together with the other closed camps and lodges in Tanzania, will undergo a series of improvements to ensure that all properties re-open in 2021 better than ever. In the coming weeks, we will send out news on this and keep you fully updated throughout.

Our team will be contacting our partners regarding reservations. In the meantime, if you have a booking with the above properties in the coming months, kindly contact our Reservations team or your preferred travel partner to reschedule.

Elewana Arusha Coffee Lodge and Elewana Serengeti Pioneer Camp will remain open and we look forward to hosting guests wishing to explore the beauty of Tanzania.

Please stay tuned to our newsletters for all the latest information.

Below is our updated COVID-19 Policy and a list of all our currently open properties and reopening dates for those that are closed.

Updated COVID-19 Policy: October 2020

We have updated our COVID-19 Policy to offer our travel trade partners and their client’s better terms to support greater flexibility, postponement and ease of travel for:

EXISTING & NEW BOOKINGS FOR TRAVEL UP TO 31ST MAY 2021

A 10% refundable deposit will be required to be paid 14 days from confirmation of the booking. The balance of payment is due 30 days prior to travel or the booking will be released.

In the event a cancellation is made more than 30 days prior to arrival, a full refund of any payment made, net of bank charges, will be issued. Cancellations made within 30 days of arrival will incur 100% cancellation fees, subject to the application of Elewana’s flexible COVID-19 Policy.

EXISTING & NEW BOOKINGS FOR TRAVEL FROM 1ST JUNE 2021

A 10% refundable deposit will be required to be paid 14 days from confirmation of the booking. The balance of payment is due 60 days prior to travel or the booking will be released.

In the event a cancellation is made more than 60 days prior to arrival, a full refund of any payment made, net of bank charges will be issued. Cancellations made within 60 days to arrival will incur 100% cancellation fees, subject to the application of Elewana’s flexible COVID-19 Policy.

Elewana Collection operates a flexible policy to bookings that may be affected by unforeseen Covid-19 events; by extending the opportunity to postpone a booking to a later date, with no penalty. Kindly review our updated COVID-19 Policy in full here.

We thank you for your support in this challenging time and please continue to let us know how we can continue to assist you.

Your comments are welcome and will receive a response in due course.

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