Air travelers trends to watch in 2023

(Posted 03rd November 2023)

In the effort to provide a seamless and personalized passenger journey to air travelers, the travel industry must continuously adapt to market changes and new technology. As 2024 is quickly approaching, now is the perfect time of year to discover the key findings of the IATA Global Passenger Survey.

As emerged from this year’s survey, travelers continue to prioritize speed and convenience and are increasingly embracing biometrics and off-airport processes to deliver it.

Some sample insights are:

52% of passengers prefer to book directly with the airline.

87% of travelers indicated they would share their immigration information to speed up the airport arrival process.

7 out 10 air travelers are paying their booking via credit / debit card, but preferred methods of payment vary a lot by regions.

2 out 3 stated that when traveling with only a carry-on bag, they are expecting to spend less than 30 min going from the curb to the boarding gate

Anticipating the needs of passengers and understanding their pain points are crucial to your business’ success. The IATA Global Passenger Survey provides insights from over 8,000 respondents across 200 countries, revealing what passengers would like from their air travel experience.

To immediately receive a copy of the report, you can easily order it online. For a more in-depth data analysis, you may also be interested in the data viewer providing multiple sorting of socio-demographic profile, behavioral pattern, and much more.

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ATCNews:

Prof. Dr. Wolfgang H. Thome is the founder and publisher of ATCNews, Eastern Africa’s leading aviation, tourism and conservation news blog of its kind. Wolfgang has over 48 years of experience in the tourism, aviation and conservation fields in Kenya, Tanzania and Uganda, covering all aspects of safari-, hotel- and air-operations.

The Managing Editor of ATCNews is Mrs. Esther C. Goossens.

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