Create the ultimate passenger experience

(Posted 29th September 2023)

Don’t miss the opportunity to learn from the experts and network with the industry leaders as they debate a multitude of passenger experience topics such as:

Digital identity
Industry-government partnerships
Aligning airport infrastructure
Wayfinding
A top-down approach to accessibility
Wheelchair best practice

Get all the information you need about contactless travel, how to ensure accessibility for all categories of passengers, how to align airport design, and much, much, more.

These critical discussions will focus on the key components of a truly customer-focused philosophy and will help you shape your company strategy and steer your innovations well into the future.

Get ready to hear from top-level executives and renowned industry experts!

Speakers include:

Alan Howell, Architect, Minneapolis, Saint Paul International Airport
Alberto Casamatti, Director General Operations & Accountable Manager, Air Dolomiti
Almudena Alcaide, R&D Director, Fundación ONCE
Antoinette Nassopoulos-Erickson, Senior Partner, Foster + Partners
Chris Chalk, Global Aviation Sector Leader, Mott MacDonald
Cristina Stacchini, Global Industry Relations Manager, Cisalpina Tours
Derwin Cady, Manager, Airport Technology & Innovation, Air Canada
Dino Zuppa, Chief Operating Officer, Standards and Research, Accessibility Standards Canada
Eric Lipp, Founder and Executive Director, ODO
Fernando De Castro, Airport Executive Manager, Florianópolis-Hercílio Luz International Airport
Graham Keithley, Vice President & Associate General Counsel, Airlines for America
Gregory Gobat, Architect, Aviation Facilities & Infrastructure Architecture, Port of Seattle
Ignacio Zozaya, Head of Coordination Office, European Border and Coast Guard Agency
Jason Odey, Director of Global Baggage Excellence, Air Canada
John Kirn, Manager, Accessibility Programs, International Planning & Regulatory Affairs, United Airlines
Kerianne Wilson, Director of Accessibility, Air Canada
Laura Pierallini, Professor of Commercial and Air Law, LUISS University of Rome
Laurel Van Horn, Vice President, Director of Programs, Open Doors Organization
Markde Laurentiis, Director, Passenger Rights –Ente Nazionale per l’Aviazione Civile, Italy
Matthew S. Davies, Executive Director, Admissibility and Passenger Programs Office of Field Operations, U.S. Customs and Border Protection
Michael Swiatek, Chief Strategy Officer, ABRA group
Michelle Erwin, Founder and President, AllWheelsUp
Michelle Wilson, Senior Technical Advisor, USA Gov Transportation Security Administration
Neha Arora, CEO and Founder, Planet Abled
Nicholas Lisle, Director, AO Performance & Execution, United Airlines
Norbert Onkelbach, Chief Commercial Officer, Lima Airport Partners
Paul White, CEO, The Hidden Disabilities Sunflower
Ricardo Vidal, Head of Innovation, British Airways
Roberto Castiglioni, Founder and Executive Director, Reduced Mobility Rights Limited
Ronald Pettit, Director, Disability Inclusion & ADA Compliance, Royal Caribbean
Samantha Stedford, Director of Customer Experience, Pittsburgh International Airport
Sheila O’Brien, Director, External Relations, Guide Dog Foundation
Sonia Gangopadhyay, Director of the Centre of Expertise for Accessible Transportation, Canadian Transportation Agency
Stephanie Cadieux, Chief Accessibility Officer of Canada
Stephanie Lanza-Efthimiou, Head of Accessibility, Jetblue
Szymon Kachniarz, Senior Project Manager –Architect, CPK
Tracey Payne, Chief Administrative Officer/Managing Deputy Commissioner, City of Chicago Department of Aviation
William Harkness, Head of Accessibility, Boeing
William Neece, Director of Airport Solutions, Ozion
Xavier Mascarell, Customer Experience Manager, British Airways