FASTJET TANZANIA BIDS FAREWELL TO THEIR LAST #AIRBUS #A319 AS FIRST EMBRAER JOINS FLEET
(Posted 09th October 2017)
Fastjet Tanzania has confirmed that their last Airbus A319 will be leaving the fleet shortly, to be replaced with more cost effective and right sized Embraer E190 aircraft.The first of two Embraers is due to arrive in Tanzania this week while a sister ship is expected by mid November this year.
Due to the phasing out of the A319 will a provisional schedule be operated until both Embraer aircraft are flying.
The departure of the A319 marks and end of an era as Fastjet commenced operations with this aircraft type and expanded the fleet in Tanzania and Zimbabwe to 5 such planes before eventually starting a phase out while procuring smaller aircraft, easier to fill and cheaper to fly.
‘We are really looking forward to welcoming the new Embraer E190 aircraft‘ said Fastjet Tanzania spokesperson Lucy Mbogoro before adding: ‘It is modern, comfortable and very reliable. As our new fleet rolls out along with our improved customer service plans, fastjet plans to remain Tanzania’s most punctual airline as well as fulfilling its ideal as the airline for everyone‘.
Mbogoro also commented that Fastjet intends to reclaim its position as one of the continent’s most on-time airlines following the recent cancellations due to technical challenges.
Part of Fastjet’s new customer service approach includes email surveys for suggestions and feedback from all passengers, improved Facebook, Twitter and Instagram response times as well as on-board and airport service standards.
Said again Lucy Mbogoro: ‘It is important that we are there for our customers every step of the way. That we listen and engage. Our passengers in Tanzania are very important to us and the Asante Tanzania campaign is the first step for us in thanking everyone for five years of support, and for a future, together. While we have had to move our schedule around a little bit, with Mbeya flights unfortunately impacted for a couple of weeks, Tanzania has brand new jets to look forward to and the E190’s will be well worth the wait‘ said Mbogoro.
Flights between Mbeya and Dar es Salaam are expected to resume at the end of October, operated by the new Embraer E190 aircraft, and timed with the full launch of Fastjet’s Asante Tanzania campaign and customer service refresh.
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One Response
Was hoping to read your take on the (complex) new fastjet-Solenta-FedAir deal and what it means for all three companies – and for passengers.