COVID-19 Passenger Insights Survey

IATA has commissioned a survey of recent travelers to find out about the impact COVID-19 has on passenger perceptions of the industry and expected traveling behaviours. The main purpose of the study was to better understand what trends to expect in the near future, which would help shape the guidelines for the industry recovery.

The study explores the perceptions of 4,700 panel members from eleven countries (Australia, Canada, Chile, France, Germany, India, Japan, Singapore, UAE, UK and USA) who traveled in the last 9 months.

The survey questionnaire and methodology can be accessed here at anytime.

Survey highlights

Some of the survey highlights include:

• 67% are concerned about the check-in process at the airport
• 35% of travelers from Canada wore a mask when in public compared to 72% in United Arab Emirates
• 16% of business travelers would not wait at all to resume their air travel compared to 11% of leisure travelers
• 62% would undergo a temperature check at departure and arrival, while only 31% would agree to a 14-day isolation on arrival