| Survey results show that for passengers the various waiting times in terminals represent a very critical aspect. Short, hassle-free journeys through airport terminals with minimal delays are to be considered as key factors of a great passenger experience. Is your airport meeting these passenger expectations? The application of the new Level of Service Concept (LoS) will analyze the situation within your terminal and provide a quantitative assessment not only on maximum waiting times but also on space provision within queuing areas or holding facilities. The related recommendations for LoS improvements will not only reduce the operating costs of your facilities but also increase the speed, quality and efficiency of passenger handling.
Join Jurgen Renner as he will give insights into this new LoS system and showcase practical examples from the airports he has worked with in past. Notably, he will showcase a recent airport project where the LoS concept has been successfully applied in order to validate the appropriateness of a terminal expansion plan.
Jurgen will speak on October 6 as part of the Airport Design & Development day. If you can’t attend, please consult the IATA and ACI handout briefly explaining the new concept and its application or view our joint service offering flyer. |
