(Posted 22nd October 2024)
- Welcomes Ambar Franco as Vice President, Customer Experience to reinforce commitment to diverse leadership and industry expertise
- Together with CEO Theo Panagiotoulias, key executives committed to realising the vision of an effortlessly connected world
Star Alliance, the world’s leading global airline alliance, firmed up its key management appointments aimed at further enhancing its strategic focus on a seamless experience for member airline customers as they benefit from the Star Alliance network.
Ambar Franco joins Star Alliance as Vice President, Customer Experience. Franco will lead the development and implementation of initiatives designed to enhance the overall customer journey across the alliance: their booking experience, the experience of customers at airports and when they connect between Star Alliance member airlines, and then to ensure their continuing loyalty post travel. She brings significant expertise from the travel industry, most recently having held senior customer experience related roles at the Mandarin Oriental Hotel Group.
Luc Lachoix is Star Alliance’s Vice President, Digital & Technology. Lachoix is responsible for IT architecture, operations, and security, as well as supporting the IT needs of Star Alliance’s Customer Experience and Loyalty business areas. He has served in various roles in the airline industry, including leadership positions at key travel technology companies including Amadeus and Sabre.
Renato Ramos is Vice President, Strategy. Ramos drives Star Alliance’s strategic initiatives, business planning, and cross-functional collaboration. Engaged at Star Alliance for the last seven years, he previously served as Director, Loyalty at Star Alliance. Renato is a seasoned aviation expert who has held previous roles at Avianca and LATAM Airlines.
Gayatheri Silvakumer serves as Vice President, People and Culture and leads the implementation of Star Alliance’s human capital and cultural development vision, focusing on talent retention and organisational development. She has held several senior HR roles across various industries, working with organisations such as McCann Worldgroup, Bombardier and Rolls-Royce.
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