(Posted 13th November 2026)

 

 

When 1–2 December 2026

Where Park Plaza London Riverbank

 

 

Session spotlight

Before AI Takes Off, Let’s Talk Terminals

Making better use of airport data, understanding operational challenges and knowing where AI can make a difference.

 

 

Session overview

What if the starting point for successful AI adoption isn’t the technology itself, but a closer look at how an airport operates?

When a request for more seating at departure gates prompted a closer examination of passenger behaviour, it revealed an opportunity that had little to do with seating. More up-to-date flight information and better-timed gate calls could enhance passenger flow and enable more efficient use of terminal space.

What followed was a practical exercise in understanding the challenge, making better use of existing data and working with operational teams to support decision-making with more timely information.

 

The results were tangible: 8% fewer flights requiring dynamic gate calls and an average of 10 additional minutes of shopping dwell time for passengers on tight-rotation flights.

 

As the work progressed, the team developed forecasting capabilities that allowed operations to anticipate potential passenger pinch points and plan ahead. Where existing data could not provide the full picture, the airport is piloting computer vision on its existing CCTV infrastructure to measure occupancy in key areas, with no images stored.

Starting deliberately small, the initiative grew through demonstrated results, helping secure support for a permanent specialist team and further development.

This session will explore:

•	Why understanding the operational problem matters before deciding how technology can help.
•	How airports can make better use of the data and systems they already have.
•	Where forecasting, automation and AI can improve day-to-day operations.
•	How to demonstrate value, build support and make the case for further investment.
•	What airport leaders can learn from starting small, testing ideas and building on what works.

The session offers a practical perspective on how airports can move from exploring what AI might do to demonstrating what it can achieve, with measurable improvements in operational performance guiding decisions about technology and investment.