Jambojet sets the record straight
(Posted 21st February 2017)
In our part of the world it is still very rare that a CEO takes to the public platforms to offer an unreserved apology for poor services, but
Willem Hondius, CEO of Jambojet, did exactly that, showing a remarkable courage by taking the bull by the proverbial horns as he
writes to all the airline’s customers, and the media, to take responsibility.
I wrote harsh critique at the time when the Jambojet schedule descended into chaos and left too many passengers stranded and
stuck in a mess not of their own doing, over the precious festive seasons holidays.
Now, I take my hat off to Willem and acknowledge that he has shown the mettle it takes to be a CEO in the harsh world of aviation
in East Africa.
Thank you Willem, I only wish many other CEO’s would step up too and accept failure instead of blaming customers and circumstances
when the buck in fact stops with them and with them alone.
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