FLY AFRICA FACEBOOK PAGE OVERFLOWING WITH COMMENTS FROM ANGRY PASSENGERS(Posted 30th October 2015)
The following comments sourced from the Fly Africa Facebook page just moments ago speak for itself and call into question the various statements made by the airline and its executives about resuming services either yesterday or today.
Judge for yourself and ask and answer your own questions what that really means for Fly Africa’s continued doing business in Zimbabwe and the public perception about the airline and its reputation, which can only be described as being in absolute tatters:
flyafrica.com
5 hrs ·
We regret to inform our loyal passengers that we have had to cancel all our flights from and to Zimbabwe today. Passengers booked to travel on our HRE-JNB-HRE route today will be accommodated on our flight tomorrow. Passengers booked to travel on our VFA-JNB-VFA route today, or our BUQ-JNB-BUQ route today will be accommodated on our flight on Sunday. For more information, or if you do not wish to travel on these alternative dates, please contact our call centre or email feedback for a refund in the same form of payment as used in your original reservation.
8 people like this.
Comments
Heather Savory Please can you advise whether we can come and get a refund? There is absolutely no way I am going to chance our flights with you next week! We have an expensive connection and I am pretty sure you won’t help with those costs if we miss that flight. Ridiculous customer service.
Kimberly Daniels you really need to pull up your socks guys… and the tendency of inconveniencing us is just so unacceptable. we get notified late!!! at this rate you’ll lose customers. some of us had urgent matters to attend to and have missed them, an alternative flight won’t compensate….need refund!
Peter John Griffiths Enough of your lies. You told pax booked on this morning’s flight to Hre that they would reschedule on this afternoons flight,which in turn was cancelled. We were booked on 132 departing 1600. We loaded up and went to the airport.nly in the departure hall did we discover that,yet again,the flight was cancelled. We have booked to fly Air Zimbabwe,departing at 20 00 tonight. Their fare is very little different to yours. Your service is non existent,your lies pathetic.
Kirsten Marx PLEASE could somebody tell me whether sundays flights are still going ahead or whether I need to re-book with another airline
Nyarr Kurmz You better off finding other alternative on time otherwise you will be disappointed, was at Hre international airport whole day they where tossing up
Zvenyika Kamwana Fly africa please pull up your socks.You only turned one recently but that does not tally with your service delivery.Booking someone on a flight a day later after his booked date is not good coz we have plans;we do not just travel.ALSO IMPROVE ON COMMUNICATION PLEASE
Edward Murambwa These people must be serious. One minute they say they are back in full force and the next minute they are cancelling flights. What about those people who have no where to sleep, are they going to offer them a place to sleep? I dont know what is going to happen on the date that l am booked.
Nomvula Novie Mwase This is terrible terrible service fly africa, you just cancel bookings without plan b? No answers on your call center and no replies on email
Tony Gibson Is the 4 November flight to VFA going to fly??
Christo Burger They start of with a whole bag full of wonderful promises to their customers and passenger to be. Low air fares, on time schedules bla bla bla!!! What a joke!!!! They will be grounded very soon by a lack of passengers should they carry on in this manner!!! What a circus they are!!!
Tapiwa Munyawiri No one is answering when we call all their centres
Jackie Audrey I have no words for you… clearly you don’t care about passangers- came at 4am, told to hang around 1pm, no explanation.. no breakfast or lunch offered- flight cancelled no solution no what … it’s all about money to you and you really don’t care about passangers
3 Replies · 4 hrs
Mandi Mitchell It’s all very well and good saying that the cancelled tickets will be refunded. I’ve been waiting for an answer re my full refund following my flight Byo – JHB being cancelled on Wednesday. Don’t bother emailing the feedback address as NO ONE bothers to answer you and your queries.
3 Replies · 3 hrs
Emile Van Zyl Nobody answers the calls made to the call centre while no replies on emails. Why bother trying to call?
1 Reply
Brenda Wadzie Kasipo Hi, you still havent responded to y question. I had booked for DEC/JAN return JNB/HRE . What should i do? Do i get a refund and is this going to be sorted? Also why are calls on 010 100 3540 NOT BEING ANSWERED?
12 Replies · 1 hr
Adrie Potgieter no answer on your landline????
Edwin Van Urk Just cancel Flyafrica completely
Roche Pretorius The dates are in the future, so hopefully; they will get it sorted smile emoticon
Patson Boaner’ges Moyo By the time I fly u guys better have yo wings ready, neh?? Dec, alright?
