SERENA HOTELS ARE PROGRESSIVELY REOPENING THEIR CITY HOTELS IN EAST AFRICA
(Posted 02nd of July 2020)
From left to right, cutting the tape, are The Mayor of Ilala Omary Kumbi La Moto, the Deputy Minister of Health Dr. Godwin Mollel, the Deputy Minister of Labour incharge of Policy and Parliament Anthony Mavunde The Deputy Minister of Tourism Constantine Kanyasu and the chairman of Tanzania Tourist Board Retired Judge Mihayo
Serena Hotels are getting into gear again after months of lockdowns across the East African countries, which resulted to have to eventually also close down their city hotels. Ahead of the reopening have staff in all the hotels received additional training on health and hygiene and how to use and operate specialised equipment purchased by Serena Hotels to sanitize even bags guests bring with them as well as items placed on the security screening machines which are found at the entrance of each of the hotels in Nairobi, Kampala, Kigali and Dar es Salaam.
Tanzania is presently the only country in East Africa which has reopened the airports for international scheduled passenger flights and as reported by ATCNews have among others Qatar Airways resumed services to Dar es Salaam already while Zanzibar and Kilimanjaro are due to see a return of the airline in coming days.
ATCNews wishes management and staff of the Dar es Salaam Serena Hotel all the best in coming days, weeks and months to reclaim their business lost due to the #COVID19 pandemic.
Meanwhile does Serena Hotels have a long tradition of emphasizing cleanliness, safety and comfort in their guest rooms, public spaces and back of house operations as they understand that the health, safety and comfort of their guests, staff and partners remains of utmost importance.
This principle accompanies them in this period of the coronavirus (COVID-19) worldwide pandemic.
Serena Hotels have added to their already rigorous cleaning and safety protocols the appropriate
recommendations and compliance measures in line with the Ministry of Health and the World
Health Organization requirements to prevent the spread of this virus.
This is a highlight of what their guests can expect at Serena properties:
Guest Arrival/Departure
? Luggage sanitization and room keys disinfection.
? Temperature screening with infrared thermometers
? Social distancing measures including floor markers to indicate space as per required
specifications.
? Staff will have face masks at all times.
? Hand sanitizers at public areas.
? Guest transport vehicles including shuttle, limousines at the hotels and game drive vehicles at the lodges and camps will be appropriately cleaned and sanitizers mounted in each vehicle.
? Guests will be briefed on the safety protocols upon their arrival.
In Room Experience and Housekeeping
? Enhanced cleaning and sanitization protocols including use of electrostatic disinfectant and
sanitizing spray during room cleaning.
Dining and Bar Facilities
? All dining and bar facilities layout will now take into account social distancing
? Cleaning and sanitization of dining and bar furniture and all surfaces as per set standards.
? Appropriate measures put in place for food and beverage services.
? Contactless payment options.
Meeting and Events
? Meeting spaces re-arranged to allow social distancing.
? Social distancing signage and markers conspicuously placed.
? Hand sanitizers placed throughout the meeting space.
Staff Training
Training to ensure that the Serena staff are adequately prepared and trained on the protocols is an ongoing exercise.
The equipment that will be in use includes electrostatic disinfectant spray machines, free standing
IR thermometers for staff screening, ultraviolet disinfection wand, thermos-detection cameras as
well as minimalizing contact as much as possible.
