dnata, Emirates Leisure Retail and SEGAP join forces with Zanzibar Airports Authority to ensure world-class services


(Posted 28th January 2023)



Dnata, a leading global air and travel services provider, has yessterday celebrated the launch of its operations at Zanzibar Abeid Amani Karume International Airport (ZNZ) with its partners Emirates Leisure Retail and SEGAP, a joint venture between airport infrastructure and operations specialists Egis, and private equity fund manager AIIM (African Infrastructure Investment Managers).

The three companies will work closely together to deliver world-class services for airlines and passengers at the newly-built international terminal (T3) of ZNZ. The partnership is expected to significantly contribute to the government’s target of boosting its trade and tourism sectors.

The investment of Dnata, Emirates Leisure Retail and SEGAP represents over USD 10 million and, to date, has created some 500 local jobs with the companies.

Dnata will provide its globally renowned, quality ground, passenger and cargo handling services to airline customers at ZNZ, ensuring safe and timely operations of flights and an excellent travel experience for passengers. In addition, dnata launched meet & greet and lounge services through its airport hospitality brand, marhaba, to help passengers further enhance their experience and enjoy a smooth airport journey from check-in to boarding.

Emirates Leisure Retail has partnered with MMI as master concessionaire for all food and beverage, duty free and commercial outlets at T3. In collaboration with Eight Inc, the companies have created an innovative and immersive travel experience, ZOMA, designed to create a sense of place and extend the holiday feeling for passengers. In the ZOMA Zones each store is inspired by the scents, feelings, and flavours of the island. In addition to these outlets, ELR and MMI carefully selected and curated the best retailers from the island to spotlight some of the best that Zanzibar offers.

SEGAP entered into a 10-year technical partnership with Zanzibar Airports Authority (ZAA) to manage and operate Zanzibar and Pemba airports. The consortium will act as a long-term partner to help position Zanzibar as a leading tourism destination, improve airport performance across all fields (including passenger experience, operation, profitability, etc.) and enhance airport infrastructure and services. The consortium will act as one project team for ZAA, covering different airport management and operation aspects.

Steve Allen, CEO of dnata Group and Chairman of Emirates Leisure Retail and MMI, said: ‘We’re delighted to celebrate the launch of our airport services and retail offering with our partners at Zanzibar’s new, advanced airport terminal. We are confident that our investment, alongside our commitment to safety, quality and service excellence, will provide a major positive impact on Zanzibar’s transport, tourism and trade industries. This in turn will deliver significant benefits for the local community and businesses. We will continue our efforts to consistently deliver world-class services, earn the trust and loyalty of airline customers and travellers, and be an employer of choice in Zanzibar.’

Olivier Baric, Egis Aviation Director for Africa, said: “We are delighted to continue our key role in ZAA’s strategic development in cooperation with the airport’s stakeholders, after a successful year of cooperation, where we have contributed to operational improvements to support the growth of tourism in Zanzibar.
Together and over the next 12 months, we will continue with our endeavours to support the modernisation of facilities, processes and staff needed for Zanzibar to achieve high quality, safety and security services in order for Zanzibar to be recognised as having an international airport that is an outstanding gateway to a destination that has everything to attract visitors, from world-class beaches to a UNESCO World Heritage site.”

Dnata meanwhile has given a strong, long-term commitment with multi-million US$ investments in people, infrastructure and equipment.

To establish operations, dnata has hired and trained over 340 local talent and deployed a fleet of more than 120 pieces of ground support equipment at ZNZ. The company will gradually expand its operations and team, and by 2024 expects to handle more than 4,000 flights annually with a team of over 400 aviation professionals at the airport.

Dnata is also investing in a state-of-the-art facility to offer cargo services at the airport, supporting local trade and businesses. The cargo centre, which is scheduled for completion in 2024, will comply with the highest industry standards ensuring efficient and safe handling of a broad range of cargo, including perishables, pharmaceuticals, dangerous goods, live animals, aircraft engines and vehicles.

The Dnata Group has been contributing to Zanzibar’s tourism sector through its global travel businesses for decades. In 2022 Dnata Travel, a leading travel services provider in the GCC region, facilitated flights, hotel bookings and holiday packages for thousands of travellers to Zanzibar.
Meanwhile has Javed Jafferji, a very well known Zanzibari with a major involvement in tourism and heritage of the island, also opened a shop in the duty free area of the new airport, immediately after the immigration desks, named ‘Recycle Zanzibar‘.


The items are all sourced locally, from over 15 small scale manufacturers and communities, all using recycled materials as their main source for packaging materials and many of the items sold in the shop. This include glass, paper and plastics among other such products.

Javed told ATCNews that he intended to see recycling be turned into a source of cash for the local community and business fraternity but also towards job creation, hence his direct engagement in the now growing recycling industry.

He also said to ATCNews: ‘It is probably the first or one of the first such recycle shops in the world but surely the very first in Africa.

As seen from the pictures are items sold curios but also spices – for which Zanzibar is known world wide as the ‘Spice Islandas well as tea and coffee from Tanzania.

ATCNews wishes Javed best of success and extends the same wishes to Dnata, Emirates Leisure Retail and SEGAP.




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