FASTJET RECORDS EXCELLENT ON TIME PERFORMANCE
(Posted 05th April 2018)
The airline for everyone, Fastjet, ended the first quarter of 2018 with an exemplary in time performance record of 90% across its network in Tanzania, Zimbabwe, Mozambique, South Africa and Zambia. Fastjet now leads its low-cost airline peers that publish on-time performance statistics in many of the markets where it operates; in South Africa alone Fastjet’s punctuality is well ahead of 2 out of the country’s 3 low-cost airlines.
“Punctuality and overall reliability are cornerstones of fastjet’s service ideals,” says Chief Executive Nico Bezuidenhout who adds that the first quarter of 2018 has seen the carrier over-achieve against its on-time performance targets. “This forms part of our overall customer experience enhancement project where, over time, we aim to achieve leading service levels amongst our peers. Fastjet will achieve this using innovation and technology, making air travel in Africa more accessible but keeping it affordable.”
A recent survey amongst the airline’s passengers already indicate a substantial upward curve in levels of customer satisfaction with 83% of respondents validating the airline’s consistent affordability. “Fastjet is the airline for everyone and providing access to affordable air travel an integral part of our brand,” says Bezuidenhout. “Fastjet is an airline for Africa, in Africa, by Africa.”