IATA’s World Financial and Passenger Symposiums


(Posted 15th September 2023)




Modern Airline Retailing is set to transform the passenger experience. Travelers will finally see the full value of airline offers, regardless of the channel, and have a single record for their order.

The Airline Retailing Track at this year’s IATA World Financial and Passenger Symposiums provides you with everything you need to implement a true customer-centric experience. Hear the latest insights and get all the tools you need to give your customers more transparency, more choice, and a better value proposition!

Get ready to hear from top executives and industry experts!
  • Amit Khandelwal, Divisional Vice President, Emirates
  • Andy Kidd, Industry Principal Travel, SAP
  • Angus Clarke, Chief Commercial Officer, Air France KLM
  • Anthony Rader, Director Airline Retailing Technology, American Airlines
  • Catalina Nannig, VP Sales and Distribution, Avianca
  • Danielle Cavnor, Senior Manager Procurement, PwC
  • Decius Valmorbida, President Travel Unit, Amadeus
  • Dennis Cary, SVP Commercial and Planning, Copa Airlines
  • Garry Wiseman, EVP -Chief Product Officer, Sabre
  • Iris Taguet, Head of IT Distribution and Customer Services, Air France KLM
  • Jeff Klee, CEO and Co-founder, AmTrav
  • Jill Blickstein, Vice President, Sustainability, American Airlines
  • Johnny Thorsen, VP Strategy and Partnerships, Spotnana
  • Keith Wallis, Senior Director Distribution, Air Canada
  • Kimon Giannopoulos, Chief Financial & Strategy Officer –Qantas Loyalty, Qantas
  • Klaus Goddard, Vice President -Global Distribution, BCD Travel
  • Lauren Riley, Chief Sustainability Officer and Managing Director, Global Environmental Affairs, United Airlines
  • Marcial Lapp, Managing Director Revenue Engineering, American Airlines
  • Martin Keith, Senior Manager Order Management Strategy, Lufthansa Group
  • Nina Lind, Partner, McKinsey
  • Oana Savu, Chief Strategy Officer, DoHop
  • Ray Pazerekas, Regional Vice President Concur Travel Suppliers, Americas
  • Richard Cleaz-Savoyen, MD Revenue Optimization, Air Canada
  • Rosario Phillips, VP Customer & Commercial Solutions, LATAM
See the program for the Airline Retailing Track
The joint World Financial and Passenger Symposiums will bring you the latest industry insights, cutting innovations and networking opportunities that you need to build and strengthen your entire end-to-end journey offering.

Check out the other tracks:

World Passenger Symposium Tracks
Sessions will explore the latest trends in this increasingly important area, from the latest regulations to best practice in handling wheelchairs. Find out how to promote a more diverse, inclusive, and accessible travel industry.
View the Accessibility Program
Passenger Experience
and Airport
A truly dynamic area of operations with a multitude of opportunities and challenges. Hear the latest Global Passenger Survey results and deep dive into issues surrounding passenger data, contactless travel, and much more!
View the Pax Experience & Airport Program
World Financial Symposium Tracks
Protecting Value
In a world of increasing risk, protecting financial value is key. From green taxes to digitalization, industry experts will help you to futureproof your strategy by tackling the pressing issues of the day.
View the Protecting Value Program
Value Creation
Everything you need to know about value creation and financial management from the forthcoming Payment Index and its implications for the industry to the financial key performance indicators that will help you make more timely decisions.
View the Value Creation Program

Thank you to our Sponsors

Co-host Airline

United Airlines

Prime Sponsors

accelya Sabre

Platinum Sponsors

Amadeus Visa

Gold Sponsors

American Express M1nsa1t

Silver Sponsors

FLYR Mastercard OAG
SAP WorldLine Worldpay from FIS

Bronze Sponsors

atpco Vision-Box Elavon
Hitit Vision-Box

Supporting Organization

Open Doors Organization

Media Partner


See our exhibitor line-up


Your comments are welcome and will receive a response in due course.