MANAGEMENT FAILURES BLAMED FOR ONGOING UBER TROUBLES IN NAIROBI
(Posted 17th March 2017)
More and more comments emerging from Kenya are now blaming the local UBER management of incompetence, arrogance and ignorance, besides making inflammatory demands, instead of honestly engaging with their drivers.
As a result, though fares were raised a few days ago, has the unrest among UBER drivers continued.
The drivers want nothing to do with moving the legal foundation of their agreements out of Kenyan jurisdiction, have claimed that they were again shortchanged by the company over promised fare increases and continue to take increasing issue with the 25 percent commission UBER is taking, used to feed the fatcats in their local and international offices.
UBER’s global top management too is in tatters as reported here before and with massive losses on the books the question must be asked how the company can survive such an onslaught in the public domain, not just in the US and other key markets but closer to home in Kenya too.
Striking drivers are also reported to have resorted to foul play against their colleagues not participating in the strike and investigations have been started in reported cases which were narrated on social media from Kenya yesterday.
Thankfully have Kenyans now a number of alternatives to choose from, in part from companies with lower fares, giving the clientele the final say which of the app based cab companies will survive and which may have to pack it in.
One Response
I like the uber but since yesterday feel hating them coz of one guy, who picked me from coast bus n drop me to mithonge kawangware on 1st Saturday afternoon. The uber showed me ksh.700, but he used long street n to make the matter worse, past where He was supposed to drop me n all r costs. So, he lastly showed me that, my cash payment is ksh.1350 n there’s no customer care to report such matters. Y r they starting to treat n corn customers? Really unfair. Which type of a co. doesn’t have customer care, where client can report such incidents? We need direct customer care mobile number, which is 24/7 reachable to make us continue using uber or u will end up loosing more clients through such bad treatment. Pliz