(Posted 26th September 2026)
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Human Factors is a term familiar to everyone in aviation, yet its full potential is often largely untapped.Too often, it may be viewed only through the lens of error, investigation, and post-event analysis. But what if human factors could be used proactively to design safer, more resilient operations before incidents occur?
Designed for professionals across Civil Aviation Authorities (CAAs), airlines, air navigation service providers (ANSPs), aircraft maintenance organizations and airports/aerodromes, the session will explore how organizational conditions, system design and human performance interact to influence operational outcomes.
What you’ll learn
Why some approaches can sometimes oversimplify complex operational realities
Shifting from an error-focused mindset to a performance-based perspective
Practical ways to integrate human factors into SMS beyond compliance requirements
How psychological science and adult learning principles can strengthen training, operational design, and safety performance
Strategies for building resilient systems, policies, procedures, and work environments that put people at the center
ICAO’s support in human factors implementation and human performance through its new course and workshop
